Payment– Payment is to be discussed when booking the coach. In some cases, new private hire groups may require to pay a £100 deposit to secure the booking. Confirmation will be given once paid. Normal Private hire is payment on the day before the coach leaves the first pick-up point unless it has been agreed with the company otherwise. Invoices are given on the day of the hire to whoever booked the coach or their representative. School private hires will be given on invoice on the day with the agreed time frame of payment.
Drivers have certain driving hours which they need to stick to by law. Please do not ask the driver to break these rules as they cannot and will not. If a break is needed the driver will stop in a suitable place for passengers. When enquiring for a coach we can advise you if there will need to be a break needed. If due to unforeseen events resulting in a driver needing a break the company cannot be held responsible if admissions/tickets are missed due to late arrival.
Use of the vehicle on the day
Unless specified when booking the coach. The Coach and Driver may not be available for the hirer when you have reached your destination. If on the day of hire you require to board the coach before it’s departure it’s up to the driver’s discretion to let you back on. The price given is for the travel the hirer specified when booking the coach. Additional journeys on the day can result in an upfront additional cost (if agreed) and at the driver’s discretion. The coach driver will provide a contact telephone number if required for passengers on the day to contact them.
The hirer of the coach is responsible to make sure their passengers behave in an orderly manner. The Drivers are in their workplace and are not to be spoken to in an abusive manner (please remember when driving it is illegal to distract the driver) If a passenger is being disruptive the driver may remove them if required and contact the authorities. Greasy food is forbidden on the coach and also Alcohol and smoking is illegal and not permitted on the coach. The driver can refuse to carry on with the trip if alcohol is spotted on the coach or someone smoking. If a passenger is sick on a vehicle due to alcohol then an additional cost will be made of £100. Please note it is not the responsibility of the company to provide sick bags or buckets. Please leave the interior of the coach as clean as you would like to find it. On return to the yard if the vehicle has been left in an unsatisfactory state the company will incur additional cost to hirer. Please ensure you take you rubbish with you.
Breakdowns and delays
When quoting, planned journey times, are recommended in good faith. Dan’s Coach Travel cannot accept responsibility for any loss or inconvenience due to unforeseen road conditions, road accidents or breakdowns leading to the journey being delayed and taking longer that is beyond the company’s control.
All coaches are checked and cleaned on their return to the yard. Any lost property will be held for up to one month before being disposed. Perishables will be disposed after 24 hours. Dan’s Coach Travel accepts no responsibility for the loss or damage to items left on the coach, whilst on private hire or in lost property being held.
Dan’s Coach Travel reserve the right to hire another company’s vehicle to perform private hire or hire another company to perform the booking due to unforeseen events. Dan’s Coach Travel will do their upmost to keep the hirer informed if such a need arises.
No animals are allowed to travel on a Dan’s Coach Travel vehicle. Guide dogs are an exception but the company needs to be informed prior to Private Hire.
Cancellation by the hirer
Cancellation by the hire within less than 7 WORKING days before the hire can result in Dan’s Coach Travel requiring a fee that can cover the loss of earnings to the driver and a cancellation fee. If the deposit has been paid this will be non-refundable. Any pre-booked expenses that can’t be retrieved i.e. coach parking will be added to final fee. Dan’s Coach Travel understand some circumstances cannot be helped and have discretion in some cases. Please ensure that you contact us as soon as you are aware of the problem so that we may discuss options with you.
Cancellation by Dan’s Coach Travel
If there are condition’s out of Dan’s Coach Travel control and the booking has to be cancelled by ourselves (example strikes, weather etc) then any money pre-paid by the hirer will be refunded or hire can be moved to another day.
Change to a quotation
If a customer wishes to change their quote (additional destination, drop of or change pick up/return times) then Dan’s Coach Travel reserve the right to amend the original quote but this will be discussed with the hirer to meet the new requirements. Any changes please let Dan’s Coach Travel though as soon as possible.
Liability for injury
Seatbelts are provided on all our vehicles for passengers and it is the law for everyone to wear them. Should a passenger be injured through not wearing a seatbelt or not being seated correctly Dan’s Coach Travel cannot be held liable or accepted liability for any injury caused. We operate within the maximum seating capacity of the coach and have no allowances for extra standing passengers. Hirers can be told the seating capacity of the coach when booking a coach.
Limitation of company liability
Except from death or personal injury arising from company negligence, the company liability in respect of any services under the hire shall be limited to the amount of the hire charge. We cannot be liable for any pecuniary or consequential loss allegedly arising from any breach of hire.